Terms & Conditions
AdminLonglive | Operated by ADMINOVA LTD
Last Updated: 4 November 2026
1. About Us
This website is operated by ADMINOVA LTD, trading as AdminLonglive.
Company Name: ADMINOVA LTD
Trading Name: AdminLonglive
Company Registration Number: HE491739
Registered Address: Archiepiskopou Makariou III, 228, AGIOS PAVLOS COURT, BLOCK B, 5th Floor, 3030 Limassol, Cyprus
Email: [email protected]
Phone: +44 7477 196392
Throughout these Terms & Conditions ("Terms"), references to "AdminLonglive", "we", "us" or "our" mean ADMINOVA LTD.
References to "you" or "your" mean any individual accessing our website, submitting an order request or purchasing our products or subscriptions.
By using this website or entering into a purchase or subscription agreement with us, you agree to these Terms, subject to your applicable statutory consumer rights.
2. Our Products and Services
AdminLonglive offers NAD+ nasal spray products intended for use as part of a personal wellness routine, subject to applicable regulatory requirements.
Our products are not presented as substitutes for professional medical advice, diagnosis or treatment. We do not guarantee any specific health, anti-ageing, cognitive or other physiological benefit.
Scientific evidence regarding intranasal NAD+ administration remains limited, and individual experiences may vary.
Product availability, permitted uses, regulatory classifications and distribution requirements may differ between countries.
We reserve the right to restrict or decline sales in locations where a product cannot lawfully be supplied.
Customers should carefully review all product information, precautions and instructions before use and consult a qualified healthcare professional where appropriate.
Any clinician review or professional guidance advertised as part of a particular plan will be provided only where expressly included in the confirmed plan and where the service can lawfully be provided.
3. Eligibility and Customer Information
To place an order, you must be at least 18 years old and legally capable of entering into a binding agreement.
You agree to provide accurate and complete information when submitting your order, including your contact details, delivery information and any information reasonably required to assess your eligibility.
We may request additional information or conduct an eligibility review before accepting an order.
We may decline an order if the customer does not meet applicable requirements, the product is unavailable, delivery is not possible or fulfilment would violate applicable laws or regulations.
4. Product Descriptions and Availability
We make reasonable efforts to ensure that product descriptions, specifications, pricing, images and other information displayed on our website are accurate.
Product images are provided for illustrative purposes. Packaging and labelling may vary where legally permitted, without materially changing the agreed product.
Product availability is subject to stock levels, eligibility and applicable regulatory restrictions.
Any material change affecting an accepted order will be communicated to the customer. We will not substitute a materially different product without the customer's agreement.
Customers should follow the instructions, precautions and storage requirements supplied with their product.
5. Orders and Acceptance
Submitting an order request does not automatically constitute acceptance of that order by AdminLonglive.
Following submission, our team may review the information provided, confirm product availability and assess whether the order can be fulfilled.
We normally aim to communicate the outcome of an order review within 1–2 business days, although additional time may be required in some circumstances.
A purchase or subscription agreement is formed only when we expressly confirm acceptance and the customer has completed any required payment authorisation.
Where our checkout operates as an order-request process, submitting the initial request will not itself trigger a payment or recurring subscription charge.
If an order is declined, we will notify the customer. Any payment already collected in relation to an unaccepted order will be refunded.
We reserve the right to decline orders for legitimate operational, eligibility, payment security or regulatory reasons.
6. Monthly Subscription and Automatic Renewal
AdminLonglive offers monthly recurring subscriptions for eligible customers.
By subscribing, you agree to receive the products and services included in your selected plan and authorise recurring payments according to the subscription details presented to you before purchase.
Unless otherwise expressly agreed: - Your subscription is billed monthly. - Your selected payment method is automatically charged for each billing cycle. - A product delivery is arranged for each paid monthly cycle. - Your subscription renews automatically until cancelled. - No minimum commitment period applies unless one is clearly disclosed and expressly accepted before purchase.
Your subscription begins upon order acceptance and successful collection of the first subscription payment.
Subsequent billing will normally occur on the corresponding calendar date each month, subject to payment processing and calendar adjustments.
Your order confirmation will identify your subscription plan, recurring price, billing arrangements and available cancellation methods.
Automatic renewal does not require a new purchase order each month, but you may cancel future renewals in accordance with Section 12.
7. Subscription Pricing and Changes
The standard subscription price is €199 per month, unless a different price is clearly displayed and agreed at checkout.
All applicable taxes, delivery charges and other mandatory fees will be disclosed before the customer becomes bound to pay.
We will not introduce undisclosed recurring charges.
If we propose to change the price of an existing subscription, we will provide at least 30 days' advance notice by email, explaining the proposed price, its effective date and the customer's available options.
Where customer consent is legally required for a price change, the revised price will not be charged without that consent.
If the customer does not wish to accept the proposed change, they may cancel future renewals before the new price takes effect.
Where a customer requests a change to their product quantity, subscription frequency or plan following a wellness assessment or other consultation, the revised plan and associated price must be expressly accepted before implementation.
We will not automatically increase a customer's subscription price or product quantity solely on the basis of a health report or assessment.
8. Card Payments and Recurring Billing Authorisation
Card payments are processed through authorised third-party payment service providers.
By selecting card payment and completing the required payment authorisation, you authorise ADMINOVA LTD and its payment service providers to collect the agreed initial payment and subsequent recurring subscription charges.
For orders requiring prior approval, the initial payment will be collected only after the order has been accepted and the necessary payment authorisation has been obtained.
Recurring charges will continue according to the agreed billing schedule until your subscription is cancelled or otherwise terminated.
We will provide appropriate information about your subscription charges and payment arrangements in your order or subscription confirmation.
The billing descriptor appearing on your bank statement will be identified in your payment confirmation or other relevant customer communication, where available.
If your card expires or your payment details change, you may be asked to update your payment method securely.
9. SEPA Direct Debit Payments
Where SEPA Direct Debit is offered as an available payment option, customers may authorise recurring euro-denominated payments through a valid SEPA Direct Debit mandate.
By completing a SEPA Direct Debit mandate, you authorise the identified creditor to initiate direct debit collections from your designated bank account in accordance with the mandate and applicable SEPA rules.
The creditor name, Creditor Identifier and Unique Mandate Reference will be provided through the mandate and related confirmation process.
We will notify you of the collection amount and due date in advance.
Unless a different notification period is expressly agreed, pre-notification will be provided at least 14 calendar days before the collection date.
Under the SEPA Direct Debit Core scheme, customers generally have the right to request a refund of an authorised direct debit within eight weeks of the debit date without providing a reason. Different rules and longer time limits may apply to unauthorised transactions.
A SEPA refund request is separate from your contractual and statutory rights relating to the underlying product or subscription.
Cancelling a subscription will stop future collections that have not already become due, subject to applicable processing requirements.
10. Failed or Reversed Payments
If a subscription payment is declined, fails or is reversed, we may contact you to request updated payment details or arrange another payment attempt.
Where appropriate and permitted by your payment agreement, we may retry a failed payment.
We may suspend future deliveries while a payment remains outstanding.
If the payment issue cannot be resolved, we may terminate the subscription after providing reasonable notice.
We will not charge undisclosed payment failure or cancellation penalties.
11. Shipping and Delivery
Products will be shipped to the delivery address provided by the customer.
Customers are responsible for ensuring that their delivery details are accurate and for notifying us of any changes before an order is dispatched.
Available delivery destinations, shipping costs and estimated delivery times will be communicated before purchase or in the order confirmation.
We aim to dispatch orders within the stated fulfilment period, subject to product availability, payment confirmation and applicable checks.
Where no different delivery timeframe has been agreed, we will comply with applicable statutory delivery deadlines.
Delivery estimates may be affected by customs processing, logistics disruptions or other circumstances outside our reasonable control.
If a material delivery delay occurs, we will provide appropriate information and remedies in accordance with applicable consumer law.
Risk of loss or damage normally passes to the consumer upon physical receipt of the goods by the consumer or an authorised recipient.
Please contact us promptly if your delivery is damaged, incomplete or incorrect. Reporting an issue promptly helps us resolve it but does not limit your statutory rights.
12. Subscription Cancellation
You may cancel your subscription at any time, subject to any minimum commitment period that was expressly disclosed and accepted when you subscribed.
Cancellation can be requested through the subscription management function in your account, where available, or by contacting [email protected].
You do not need to provide a reason for cancellation.
A cancellation received before the next recurring charge becomes due will prevent that future renewal charge.
For a subscription without a minimum commitment period, cancellation stops future renewals and does not itself cancel a delivery that has already been paid for or dispatched.
Where a payment has already been collected, any applicable refund or withdrawal rights will be determined under Sections 13 and 14 and applicable law.
We will confirm receipt of your cancellation request and the subscription end date by email.
If you wish to resume a cancelled subscription, you may contact us or use the account management function where available.
We may suspend or terminate subscriptions where continued fulfilment is unlawful, payment obligations remain unresolved or there has been a serious breach of these Terms, subject to applicable consumer protections.
13. Statutory Right of Withdrawal and Returns
Consumers in the European Union and the United Kingdom may have statutory rights to withdraw from an eligible distance purchase within 14 days without giving a reason.
For a contract involving recurring deliveries of physical goods during a defined period, the statutory withdrawal period will generally begin when the consumer receives the first delivery, subject to applicable law.
To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period.
You may contact us at [email protected].
Where required by applicable law, an online withdrawal function will also be available through our website.
You may use the model withdrawal form provided with these Terms, although use of the form is not mandatory.
Hygiene and Health Protection
Where a nasal spray is supplied in sealed packaging that is genuinely unsuitable for return for health protection or hygiene reasons once unsealed, the statutory exception for sealed goods may apply after the seal has been broken following delivery.
This exception does not affect your rights in relation to faulty, incorrectly supplied or otherwise non-conforming products.
Returning Products
Where a product is eligible for return, you must send it to our designated returns address within 14 days after notifying us of your withdrawal, unless we agree otherwise.
Customers will be informed of the appropriate return address and procedure. Where permitted by law and disclosed before purchase, the customer is responsible for the direct cost of returning goods following a change of mind.
Refunds
Where a valid statutory withdrawal right is exercised, we will reimburse the amounts required by applicable law, including the cost of standard outbound delivery where applicable.
Refunds will be made without undue delay and within the applicable statutory deadline, generally no later than 14 days after we are informed of the withdrawal.
For returned goods, we may withhold reimbursement until the goods are received or evidence of return is provided, whichever occurs first, where permitted by law.
Refunds will normally be made to the original payment method unless the customer expressly agrees otherwise.
Nothing in this section limits any additional mandatory consumer rights.
14. Faulty, Damaged or Incorrect Products
If your product arrives damaged, is defective or does not match the agreed product description, please contact our customer support team at [email protected].
Please include your order number and a description of the issue. Photographs may be requested where reasonably necessary to assess the problem.
Depending on the circumstances and applicable law, you may be entitled to a replacement, refund, price reduction or other statutory remedy.
We will not impose return restrictions that exclude remedies required by consumer protection legislation.
15. Customer Support and Complaints
Customers may contact us regarding product enquiries, payments, subscription management, deliveries, cancellations, refunds or complaints.
Email: [email protected]
Phone: +44 7477 196392
We aim to acknowledge enquiries promptly and resolve complaints fairly.
Where additional investigation is required, we will keep the customer informed of material developments.
Customers are encouraged to contact us directly if they do not recognise a payment or believe a charge is incorrect.
Nothing in these Terms restricts a customer's right to contact their bank, payment provider, consumer protection authority or other competent body.
16. Customer Accounts and Personal Information
Customers are responsible for maintaining appropriate security over their account credentials and access to their registered email address.
We may restrict or suspend accounts where necessary to protect customers, prevent unauthorised activity or respond to a serious breach of these Terms.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Where health-related information is requested, we will explain the purpose and legal basis for processing it, together with applicable customer rights, through our relevant privacy notices.
Customers should review our Privacy Policy for further information about personal data processing, retention and disclosure.
17. Limitation of Liability
We are responsible for losses that are foreseeable consequences of our breach of these Terms or failure to exercise reasonable care and skill, to the extent required by applicable law.
We are not responsible for losses that are not reasonably foreseeable or for commercial losses arising from purchases made solely for personal consumer use.
Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
Nothing in these Terms removes or reduces mandatory statutory consumer protections.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business operations, legal obligations or regulatory requirements.
The Terms applicable when an individual order is accepted will govern that order, unless a change is required by law or otherwise validly agreed.
For material changes affecting an ongoing subscription, we will provide reasonable advance notice, normally at least 30 days, by email.
Where required, we will seek the customer's express agreement before implementing a contractual change.
Customers may cancel future renewals where they do not wish to continue under proposed changes, subject to their applicable contractual and statutory rights.
19. Governing Law and Consumer Rights
These Terms are governed by the laws of the Republic of Cyprus, subject to applicable mandatory consumer protection rules.
If you are a consumer residing in another country, nothing in these Terms deprives you of protections that cannot be excluded under the mandatory laws applicable to your consumer contract.
Any disputes will be subject to the jurisdiction rules applicable to consumer contracts, including the customer's right to bring proceedings in a competent court where required by law.
20. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Our failure to enforce any provision immediately does not constitute a waiver of our legal rights.
These Terms, together with the relevant order confirmation, subscription details and policies expressly incorporated into the agreement, describe the contractual relationship between the customer and ADMINOVA LTD.
In the event of a conflict with mandatory consumer protection legislation, the applicable mandatory legislation will prevail.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from an eligible contract.
To: ADMINOVA LTD (AdminLonglive)
Email: [email protected]
I hereby give notice that I withdraw from my contract for the purchase of the following goods or subscription:
Product / Subscription: ________________________________________________________
Order Number: ________________________________________________________
Ordered on: ________________________________________________________
Received on: ________________________________________________________
Customer Name: ________________________________________________________
Customer Address: ________________________________________________________
Date: ________________________________________________________
Signature: ________________________________________________________
Signature is only required if this form is submitted on paper.